Privacy Policy

Privacy and Policy

SHINOLOGY technology private limited and its affiliates (collectively, Shinology Technology, “We” or “us” ) are engaged in the business of providing web based solutions to facilitate connection between customer that seek specific service and service professional that offer these Services .Shinology Technology respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our policies and practices regarding collection, use, and disclosure of personal information collected in person at our car wash locations, through our website at www.Shinology Service through our mobile app “Shinology” (Collectively, “Platform”) or avail products or services that Shinology offers you on or through the platform (collectively, the “Service”) in this Policy.

1. Information We Collect

We may collect the following type of information 
a) Personal Information
     When you register, use, or interact with our App, we May collect Personal Information, including but not limited to:

  • Name
  • Email address.
  • Phone number
  • Payment information (if applicable)
  • Vehicle details (e.g. License plate number
  • Location data (with your permission)

b) Non-Personal Information:
    We may also collect non-personal data that does not directly identify you, such as:

  • Device information (e.g., type of phone, operating system)
  • Usage data (e.g., app performance, errors, and how the App is used)
  • Aggregate data for analytics

2. How We Use Your Personal Information

We use your personal information to:

  • Provide and improve our Doorstep car wash services
  • Process payments and manage billing
  • Send notifications related to services (e.g., promotions, updates)
  • Provide customer support
  • Comply with legal obligations
  • Enhance the user experience and App functionality

3. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse by using encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal data for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

5. BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

6. Social Media

Our website includes social media features, such as the Facebook Like button, and widgets, such as the Twitter button or interactive mini-programmes that run on our site. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

7. Your Privacy Right's

Depending on your location, you may have the following rights concerning your personal information:

  • Access and correction: You can request access to the personal information we hold about you and correct or update any inaccuracies.
  • Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
  • Data portability: You may request a copy of your data in a portable format.
  • Opt-out: You may opt out of marketing communications at any time.

8. Cookies

  • We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience. We may contact third-party service providers to assist us in better.
  • Understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Account Deletion Policy

  • Users can ask to delete their account from app settings.
  • Once user submitted account deletion request they will be logged out of app immediately, and their personal data will be
    permanently deleted after 90 days from the system.
  • If users have any existing orders in processing or pending state then they will not be able to request for account deletion.
  • If users want to get their account back they can contact support team at “Business@shinologyservice.com“

11. Update to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: